First Line Management Diana Bedward

ISBN: 9780750627993

Published: August 6th 1997

Paperback

401 pages


Description

First Line Management  by  Diana Bedward

First Line Management by Diana Bedward
August 6th 1997 | Paperback | PDF, EPUB, FB2, DjVu, AUDIO, mp3, ZIP | 401 pages | ISBN: 9780750627993 | 5.76 Mb

A broad-based text for students and managers studying for management qualifications. It is aimed at the lynchpin role of the first-line manager, this being recognized as the key position between the direction the organization is going in, and theMoreA broad-based text for students and managers studying for management qualifications. It is aimed at the lynchpin role of the first-line manager, this being recognized as the key position between the direction the organization is going in, and the employees at operational level who have to deliver or produce services and products.

The book considers: managing services and products- recruitment, training and development- budgets and accounts- and customer relationships to the more established repertoire of management styles, organizational behaviour and communications.



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